However no Products will be accepted by the Seller if: (a) the Products have been damaged by the User; (b) if there is a change in the quality, quantity or other characteristics of the Product; (c) if as per the Seller the Product returned is not the Product that was delivered; and (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
In case of returns:
- return/size exchange should be initiated within 7 (seven) days from date of order delivery of the Product to the Buyer;
- the tags on the product should be intact;
- the Product should be unwashed, unused and in an undamaged condition; and
- the item needs to be returned along with the original packaging.
- Following return, refund and replacement is offered by ezmall.com for different categories:
|Apparel, Footwear, Artificial Jewellery & Home Furnishings||Complete return, refund and replacement within 7 (seven) days from the date of delivery|
|Health and Beauty; Precious Jewellery; Intimate wear; Baby Products; Customized Products; Software; Gift cards||No Refund and No Replacement|
|Rest of the Categories||Replacement for any damage or functional issues|
|Brand Warranties||Post 7 days, during warranty period of the Product, we will provide with the respective Product/brand customer care number. We will not log any service complaint on behalf of the Buyer.|
|The refund and replacement policy for a particular product will always be mentioned on the product display page and will over rule any terms and condition mentioned on EZMall's "Terms of Sale" page|
For products that do not display refund and replacement details on the product display page, will be govern by the standard Return, Refund and Replacement policies mentioned here and on Refund and Replacement Policy page on the Website.
If the User wants to instantly return or return within 7 (seven) days from delivery date of the Product, and ezmall.com does not offer reverse pickup of the items, the User may send the shipment himself/herself. The Users should send the scanned copy of the courier slip to email@example.com and EZMall will refund the amount.
In order to confirm cancellation of order with respect to the Product, User need to indicate refund preference available on the Website.
Below are the modes of refund:
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to place the order with respect to the Product;
EZ Credit – In this case, the money will be refunded to user’s EZ Credit account which can be redeemed fully or partially while placing an order on our website or call center;
Once User have requested the cancellation of Product, EZMall will complete the cancellation and initiate the refund, depending on User preference within 7 to 10 working days of taking such cancellation request.
All warranties shall be directly claimed from the entity manufacturing the Product on the respective customer care number and shall be responsible for the products warranty.
All the materials and Products (including but not limited to software) and services, included on or otherwise made available to the User through this Website are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. We do not provide any guarantee/warranty to you for Products sold on our portal against technical/manufacturing defects.
In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to ezmall.com or the shipment was empty, the onus shall be on the User to prove through presentation/submission of proof of delivery (PoD) from the concerned logistics service provider to establish his/her claim of return. However, non-receipt of Product by the Seller or EZMall may lead to no refund/exchange being issued to the User. The User waives any claims against EZMall in this regard.
Refunds for courier charges shall be against a valid reverse pick up slip/written confirmation from the courier company that the reverse pick up has been done for a particular shipment / order.
In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the reverse pick up slip given at the time of the pick-up.
Ezmall.com will not be liable for the Products returned by mistake. In circumstances where a product not belonging to ezmall.com is returned by mistake, ezmall.com is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
Size exchange can be availed at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.
Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
All Products ordered by the User shall be eligible to be replaced in accordance with the Seller’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website. ezmall.com will accept return or size exchange of a Product only in accordance with the returns policy of the respective Seller.
In case of exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
All refunds shall be made in Indian Rupees only.
EZ Credits are non-transferable.
Once the amount is refunded as EZ Credit to a User’s EZ Mall account, it cannot be further refunded to any other bank account or as cash, and would continue to remain in the User’s EZ Mall account for 3 years from the date of issue.
The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.
All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.