Shipping Policy
At EZMall, we are committed to delivering your orders quickly and safely. Our shipping policy outlines the terms and timelines associated with product delivery across India.
1. Order Processing Time
All orders are processed within 24 to 48 business hours (excluding Sundays and public holidays). You will receive a confirmation email with your tracking details once your order has been dispatched.
2. Estimated Delivery Time
- Metro Cities: 2–5 business days
- Tier II & III Cities: 3–7 business days
- Remote/Rural Locations: 5–10 business days
3. Shipping Charges
- Free shipping on prepaid orders above ₹499.
- For orders below ₹499, a standard shipping fee of ₹49–₹99 applies based on location and weight.
- Cash on Delivery (COD) may include additional charges.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via email and/or SMS. You can use this link to monitor your shipment in real-time through our logistics partner’s portal.
5. Delays & Non-Serviceable Areas
While we aim to meet the estimated delivery times, delays may occur due to weather, festivals, or logistic issues. In case your location is non-serviceable, our support team will contact you and initiate a full refund.
6. Shipping Partners
We work with trusted courier partners like Delhivery, Blue Dart, DTDC, and India Post to ensure smooth delivery coverage across the country.
7. Questions?
For any shipping-related queries or assistance, contact our support team at:
Email: shipping@ezmall.com
Phone: +91-XXXXXXXXXX
